These are the terms and conditions of the agreement between yourself and Storage King, and explains your rights, obligations and responsibilities and those of Storage King.


1. “Agreement” means this document of “standard terms and conditions” read together with the “Order Form”, as well as any Annexures thereto including the Schedule. The use of the term “Agreement” refers to the provision and acceptance of the Order Form, the completion of the “Client Application Form” and this Agreement, jointly. The services offered to you on the website are subject to acceptance, without modification of the Agreement contained herein. By signing the “Client Application Form” you unconditionally signify your assent to the terms of this Agreement and as such the Agreement becomes legally binding between you and Storage King and further, you warrant that the information you have inserted into the Client Application Form is true and correct in all respects.

2. “Customer” refers to the person or entity specified above making use of the cartage or storage service of Storage King, whether acting in his personal capacity or in his capacity as agent or otherwise on behalf of a third party.

3. “You” or “your” refers to the Customer.

4. “We”, “us” or “Storage King” refers to Storage King SA (Pty) Ltd trading as Storage King which carries on business as a carrier and storage provider of the Goods warehoused at its premises and includes its employees, servants or assigns and agents and any person or persons carrying any Goods forming the subject matter of this Agreement under and in terms of a subcontract with Storage King.

5. “Client Application Form” means the application form sent to Customers detailing the Customer’s personal details and indicating the Customers consent and agreement to the terms and conditions set out more fully herein under;

6. “Storage Unit” means the wooden portable storage container used to store the Goods on behalf of the Customer.

7. “The Goods” mean the goods which the Customer has instructed Storage King to store and/or cart on their behalf whether they are situated in the Container or otherwise.

8. “The Schedule” means the Storage King Price List which contains the particulars of this Agreement which are deemed to be an integral part of this Agreement.

9. “The Rental” means the rental by you of a Portable Storage Unit and/or storage space on a platform and/or outdoor storage space.

10. “Packaging” means but is not limited to Moving Kits, Cardboard Boxes, Document storage, Stationery, Bubble wrap, Mattress & Couch Covers, Moving Blankets, Labels, Tape Dispenser, and includes any form of wrapping or covering to protect the customers goods.

11. “Lien” means the lien that Storage King has over the property of the Customer and the Customer is specifically referred to the provisions of clauses 75 to 83 in this regard.

12. Any reference in this agreement to the singular also includes the plural or the reference to male also includes the female.


13. Storage King rents to you, who hires from Storage King a Storage Unit and/or storage space on a platform and/or outdoor storage space.

14. Upon marking/ticking the box on Storage King’s order and application form, you acknowledge that you are bound by Storage King’s terms and conditions, and the order and application form will be a legally binding contract.

15. The Rental shall be for a period of no shorter than a month, or for as long as is required on a month-to-month basis by the Customer.

16. The Rental commences upon either of the following occurrences:

  • The delivery to you of a Storage Unit; or
  • The delivery by you of goods to be stored at one of Storage King’s conveniently located storage warehouses, either in a Storage Unit and/or storage space on a platform and/or outdoor storage space; or
  • The packaging of the Customers goods by Storage King at the request of the Customer, to be carted to a conveniently located storage warehouse;

17. Storage King shall, upon commencement of the Rental, furnish to the Customer with an invoice which will specify the date on which the Storage Unit and/or the goods were delivered to and/or from storage. The Customer has 30 days in which to dispute the accuracy of the invoice in writing after which time the accuracy of such invoice, will be prima facie proof of such indebtedness.


18. Storage King agrees to levy the charges reflected in the Schedule as remuneration for any services provided by Storage King to the Customer. In the absence of the Schedule and/or any other written and signed agreement between Storage King and the Customer, Storage King agrees to levy the charges reflected in its standard tariff of charges, which it is entitled to amend upon 1 weeks’ notice to the Customer. Storage King shall be entitled to allocate all payments made by the Customer to Storage King toward any debt payable by the Customer to Storage King at its own discretion.

19. The Customer agrees to pay to Storage King the charges levied.

20. Any quotation and/or charges quoted by Storage King to the Customer exclude insurance, customs duties and any other fees payable to Government departments. Accordingly, should any such charges arise during the course of the Customer’s Agreement with Storage King, such charges shall be payable by the Customer in addition to the charges levied by Storage King for their services.

21. Packaging delivered to the Customer, and/or collected by the Customer from Storage King’s facilities and/or utilised by Storage King’s staff in terms of our packing service, will be charged for on the first invoice of the month in which the agreement commences.

22. If the Customer requires Storage King to wrap and pack or dismantle any the Customer’s belongings/goods, the Customer must provide Storage King with prior notice thereof and a consultant of Storage King will quote separately for such service, and will be charged for on the first invoice of the month in which the agreement commences.


23. Payment is due on invoice date and thereafter on the 1st business day of every month. The Customer may not deduct or withhold payment of any amounts due in terms of the Agreement for any reason whatsoever.

24. Payment made by EFT is due on the 25th of each month in advance.

25. All cash deposits will be made into Storage Kings’ Absa bank account not into our standard Investec account. Proof of such deposit must be emailed to Storage King, with the Customer’s name written on it, in order to match the payment.

26. In the event of the Customer choosing to pay by way of debit order, (all variable amounts) owed by the Customer to Storage King (will be deducted from the Customer’s bank account or credit card via debit order) in the first week of every month. Penalties will be levied to the Customer if the debit order is returned as unpaid irrespective of the reason.

27. Invoices shall be sent during the month to the Customer’s e-mail address provided on the Client Application Form, which address the Customer chooses as ancillary to his physical address domicilium citandi et executandi and the Customer is responsible for notifying Storage King of any changes thereto immediately.

28. (a) Email reminders are sent at the end of the month, thereafter a grace period of 7 days exists, after which Storage King shall charge penalties as provided for.

29. (b) Payment can be in form of cash, cash deposit or Electronic Funds Transfer (EFT), or by way of debit order, cheques are not accepted.

30. Storage fees are charged per calendar month and not on a pro-rata basis.

31. The sales order is formulated from an inventory supplied by us, and although the number of Storage Units estimated to store all the goods listed are derived from this inventory, it remains an estimate due to the differences in style, shape, size and weight of the goods that are unknown to Storage King. Any goods that are too large to fit inside the Storage Units will be wrapped in a protective sleeve and then stored on a platform at an additional cost per calendar month. Only one item per platform is allowed. The payment for all extra services rendered by Storage King (extra Storage Units, delivery charges, wrapping, hoisting etc.) other than what is reflected on the original invoice will be invoiced after the collection.

32. Storage King may increase the storage fees when deemed necessary with seven days written notice to the Customer, regardless of the date of commencement of this agreement.


33. If any amount is not paid on due date, Storage King may without prejudice to any rights it may have and subject to the provisions of the National Credit Act (if applicable), charge interest on any overdue amount at the applicable prescribed legal rate or at the prime rate plus 5% per annum as charged by Storage King’s bankers, whichever is the higher, and in Storage King’s sole discretion.

34. Further, Storage King will levy a penalty for late payments as follows:

    • first late penalty of R260.00, per unit, if payment is not made within 20 days after due date; and
    • a recurring late penalty of R520.00 per unit, if payment is not made within 45 days, 70 days, 90 days and/or 105 days after due date and every 20 days thereafter, until all outstanding amounts are paid in full. These penalty amounts are separate from the contract amount and therefore not relevant to the in duplum.

35. Storage King will levy a lien fee of R960.00 per unit, if payment is not made within 60 days after due date. Storage King will levy a auction assessment fee of R500 per unit when the unit is assessed.   

36. Storage King will levy a “cut the lock fee” of R210.00 per unit, if payment is not made within 61 days after due date.

37. Returned and unpaid debit orders will carry a penalty fee of R250.00 on each occasion of such return or unpaid debit order.

38. A certificate issued by a director of Storage King or his lawful Agent as to the indebtedness of the Customer shall be prima facie proof of the Customer’s indebtedness to Storage King and of all such other facts for the purposes of legal proceedings such as, provisional sentence or summary judgment whatever the case may be.


39. Storage King shall have the right to, at any time during the currency of this agreement, if and when it requires, in its sole and absolute discretion, require the Customer to provide Storage King with one or more sureties to Storage Kings satisfaction, notwithstanding that current sureties may be in place.

40. Should Storage King require the Customer to provide such sureties or new sureties, the Customer shall provide such proposed surety within 7 (seven) days of receipt of a notice from Storage King calling upon the Customer to do so, where Storage King shall be entitled to perform such credit verification on the prospective surety as it deems necessary.

41. Should Storage King choose to accept such surety, the Customer shall ensure that the surety sign and return a Deed of Suretyship within 7 (seven) days of receipt of the original therefrom from Storage King.

42. Should Storage King choose not to accept the surety, for any reason whatsoever, in its sole and absolute discretion, the Customer shall be obligated to provide a new surety within 7 (seven) days thereafter.

43. Any breach of these clauses by the Customer shall be viewed as a material breach of this agreement enabling Storage King to cancel the agreement forthwith.

44. The surety chooses his/her/their domicilium citandi et executnadi at the address stipulated in Storage King’s Deed of Suretyship.

45. The above- mentioned person hereby bind himself/herself jointly and severally as surety and co-principal debtor for the due and proper performance of all the obligations of the Customer in terms of this agreement.


46. Storage King must be informed in writing of any weight/height restrictions imposed at the collection address that will prevent Storage King’s trucks from entering your premises/complex. In the event of Storage King’s 3.8-ton truck being unable to gain access to your premises and/or Storage King’s staff being unable to access corridors, stairwells, lifts and common ground walkways into your premises. In the event that restrictions were not mentioned or not related accurately, a surcharge based on and calculated at Storage King’s standard rate will be added for all alternate steps Storage King had to take, such as but not limited to, extra staff or longer hours. This will be communicated to the Customer at or during the time of the collection or delivery of the Customers goods or thereafter if the Customer is not available during the time or at the premises of collection or delivery of such goods.

47. Unless the Customer has informed Storage King of any restrictions afore-mentioned. It is assumed that your goods are to be removed at ground level and that the truck can stand within 20 meters of your doorway.

48. Storage King is not liable for any damage caused because of difficult access to or from the premises of the Customer.

49. The Customer agrees to ensure that the goods are prepared in advance for loading on the date provided by Storage King to the Customer and that all necessary documentation and payments have been prepared and made by the Customer to Storage King in advance to ensure that no delay is caused by the Customer when Storage King arrives to collect the goods. Furthermore, the Customer agrees to ensure that all premises and locations at which to collect and deliver the goods will be safe, suitable and have adequate access.

50. Storage King has full discretion as to the route it takes when transporting the goods.

51. The Customer agrees that Storage King transports and stores the goods at the Customer’s own risk and the Customer hereby indemnifies Storage King, notwithstanding the provisions of the Consumer Protection Act 68 of 2008, from any loss and or damage howsoever arising and of whatsoever nature during the course of Storage King providing its services to the Customer, which includes transportation of the goods. This indemnity includes, but is not limited to, any liability for direct and/or consequential loss or damage arising from loss of goods, damage to goods, the failure to collect or deliver goods timeously, adequately or at all, or from any other cause howsoever arising, whether any such liability, loss or damage is caused by or arises from breach of contract, negligence or gross negligence, on the part of Storage King, its agents or employees, or otherwise, or any damage that occurred as a result of vis major.

52. Storage King is indemnified for any loss or damage however arisen or caused to the Customers goods which were packed and packaged by the Customer.


53. The Customer is to supply its own padlock and key for purpose of locking the Storage Unit (alternatively one can be supplied by Storage King at your expense).

54. The Customer shall retain the key the padlock to the Storage Unit at all times.

55. The Customer agrees to defrost all refrigerators and freezers and disconnect all water connections to washing machines and dishwashers before collection.

56. The Customer agrees not to deliver for storage: dangerous goods; hazardous substances; substances which can cause a fire or explosion if they come into contact with each other; any form of explosive whatsoever; substance that are toxic or corrosive, or any perishable goods.

57. Should the Customer deliver for storage any liquid substances, or chemicals, such substances must be in containers (which are clearly labelled) with lids, which properly seal to prevent vapours from being released into the air and to reduce the risk of spillage, and the Customer obliged to inform Storage King in writing of the substances and manner of storage.

58. Storage King reserves the right to dispose of any and all dangerous goods, hazardous substances, or perishable goods, stored without its knowledge and prior consent, without notice to the Customer and which are not removed by the Customer and/or are not sufficiently marked or identifiable by Storage King. Any costs incurred by Storage King in this process shall be for the Customer’s account.

59. The Customer agrees not to deliver for storage any goods which are likely to encourage beetles, moths, vermin, woodworm or wood boring insects or any similar infestation. Should the Customer choose to deliver such goods to Storage King despite the contents of this clause and without the express consent of Storage King, Storage King cannot be held liable for any loss or damage suffered by Storage King, the Customer or any third party and the Customer hereby indemnifies Storage King against any and all such claims of whatsoever nature. Should Storage King discover any such goods upon its premises, Storage King reserves the right to dispose of such goods in a manner which it deems fit in its sole discretion without any notice and/or liability to the Customer.

60. Storage King agrees to take all reasonable steps to protect the Storage Units from any infestation of beetles, moths and vermin, woodworm or wood boring insects or any similar infestation.

61. Although Storage King will take all reasonable steps to safeguard the customers goods, the customer hereby indemnifies Storage King and holds Storage King, its officers, directors, employees, affiliates and their respective successors and assigns harmless for any loss, theft or damage sustained to any goods held in storage with Storage King for so long as the goods are held on Storage King’s premises. This indemnity extends to encompass all goods stored with Storage King, including goods stored in containers as well as motor vehicles, trucks, trailers, boats, motorbikes or similar vehicles, which may be stored outdoors. The customer gives Storage King Permission to occasionally move the vehicles and other assets mentioned above. All risk in and to the goods remains that of the customer and the customers stores such goods at its own risk.


62. Storage King strongly recommends that you insure your goods against all insurable damages during removal, shipping and storage for their full replacement value. Storage King may arrange insurance cover with its insurance company only upon receipt of a written request to do same from the Customer and upon payment by the Customer of the monthly insurance premiums.

63. The Customer will be legally bound to any terms and conditions supplied by Storage King’s insurance company.

64. Should Storage King’s insurer dispute it’s liability for any reason, the Customer shall have recourse against the insurer only and Storage King shall not be under any liability in relation thereto. It is specifically recorded that the exclusion of liability of Storage King provided for elsewhere in these terms is based on the assumption that the Customer is able to take out his own insurance as aforesaid to cover the risk loss or destruction of the goods.

65. The insurance covered by Storage King is limited to fire and water damage to the limited amount of R 10 000 only and any additional cover needed should be taken out by you the customer. Storage King will not be held liable for any damages whatsoever arising out of the customer’s failure to obtain additional insurance cover.


66. In the event of Storage King being obliged to take out or obtain any licenses or permits, or to comply with the requirements of any lawful authority, it shall be entitled to make an additional charge to cover these expenses which are not already included in Storage King’s standard tariff or in the Schedule. In the event of Storage King being obliged to deviate from the route selected by it, or to carry the goods over another route, for any reason whatsoever, including but not limited to adverse weather conditions, impassable or dangerous roads, or the instructions of any competent authority Storage King shall be entitled to charge an additional remuneration in proportion to the resulting extra distance travelled.

67. If any license and/or permit to handle goods are required under any law, Storage King will not commence with its obligations and/or duties until it obtains the required license and/or permit. The Customer agrees to provide all assistance and information required by Storage King for the purpose of applying for or obtaining any such license and/or permit.


68. Storage King shall not be liable to the Customer for any delay in delivery or otherwise brought about by Storage King’s submission with any instructions issued by any competent authority. Any extra costs incurred by Storage King as a result of such submission with any such instructions shall be added to the charges due by the Customer where same is not provided for in the Schedule.


69. The onus of proving the quantity, type, physical properties and composition and the condition of the goods and/or the condition of any Storage Unit at the time of receipt thereof by Storage King shall at all times remain with the Customer.


70. The use of outside agencies and/or third parties and/or subcontractors will not be permitted to perform any work on Storage King’s premises and/or warehouse without the prior written approval by Storage King. This excludes the delivery and collection of Goods to and from the premises and warehouse in the normal course of business.


71. Storage King requires that tenants provide written notice of cancellation or termination of the agreement by way of e-mail or hand delivered notice to us before the 15th of the month preceding the intended month of moving out. For instance, if you plan to move out at the end of January, notice must be given before the 15th of January to avoid being liable for the February rental charge.

72. Access to Storage King facilities requires a 24-hour notice period.

73. Storage King requires 5 days notice to book a redelivery and is dependent on availability.

74. The Customer’s account must be paid up to date in order to access their Storage Unit. If the customer accesses the unit on or after the 15th of the month and has not provided notice of cancellation by the 15th, they will be liable for the rental charge for the following month.

75. Penalties for cancellation not done in terms of this agreement will be as follows:                 

  • 72 hours notice – 50% of the value of the quote;
  • 48 hours notice – 75% of the quote value;
  • 100% cancellation fee will be charged for same day cancellations; and
  • If all or part of the Agreement is terminated, in the absence of a written agreement by Storage King, you shall pay termination charges based upon actual expenses and costs incurred by the Storage King.


76. The Customer warrants that the Customer is the owner of the goods stored and contained in the Storage Unit.

77. The Customer, gives security for punctual and due performance of all the Customers obligations to Storage King in terms of this agreement, (including legal and collection fees), by pledging, ceding and transferring all it’s right, title and interest in and to all goods stored and contained in the Storage Unit.

78. Your attention is drawn to the fact that you cede the contents of your unit(s) to Storage King on your continuous default and after due notice has been given which result is that Storage King is exempted from having to apply for a court order in order to sell your goods on auction or otherwise as provided for in these terms and conditions.

79. Storage King may at its sole and absolute discretion decide to sell the goods or any item stored with which forms part of the goods, to a third party to ensure that the best possible price is achieved.

80. Storage King shall have a lien on all goods in storage for any sum due to it by the customer and unpaid. Accordingly, Storage King will have a legal right to withhold or ultimately dispose of some or all of the Goods, as described below, to offset any amounts due by the Customer to Storage King in terms of this Agreement until all amounts owed by the Customer to Storage King have been paid in full.

81. Should the Customer fail to make payment of any amounts due to Storage King within 45 days’ notice by e-mail, from Storage King to the Customer, Storage King will, without further notice to the Customer, have the right to open and examine the whole or any part of the Storage Unit and/or the goods and in its discretion, to sell the whole or any part thereof and to allocate the proceeds of such sale, after deducting all expenses thereof, in payment towards any sum due to Storage King by the Customer. Storage King does not take responsibility for the loss of any goods that the Customer might consider of sentimental value neither for the loss or sale under value of goods given for sale to an auction house or third party.

82. The Customer must submit a written request to Storage King within 60 days of the scheduled auction date to receive any outstanding funds, without interest, owed to them after the sale mentioned above and provide their banking details. Failure to provide account details within this time period after the auction date will result in Storage King retaining all profits made from the auction of the goods. Should any goods remain after such a sale has been conducted, the Customer will be entitled to take delivery of such goods. Storage King will accordingly be entitled to levy storage charges for these goods in accordance with the provisions of this Agreement and further be entitled to recover any such charges from the Customer in accordance with the terms of this Agreement.

83. Should the Customer fail to notify Storage King, as provided for in this agreement, of a change in the Customer’s e-mail or physical address, Storage King will be released from all liability whatsoever and howsoever arising, and will not be liable for any damages which the Customer may suffer, in respect of the goods stored by the Customer with Storage King, or by Storage King exercising its lien in terms of this agreement and selling the Customer’s goods.

84. The exercise by Storage King of any of the rights accorded to them by this clause will be without prejudice to any other rights they may have under this Agreement or at common law in respect of the non-payment by the Customer of Storage King’s charges.


84. Any communication notice given by a party under this Agreement shall:

      • be in writing and in English;
      • be sent to the relevant party at the e-mail address set out in the Application form.

85. Notices will be given, and are deemed received:

      • by e-mail to the relevant party, and deemed to be received within 24 hours from sent date;
      • Any change to the contact details of a party shall be notified to the other party and shall be effective:
        • on the date specified in the notice as being the date of such change; or
        • if no date is so specified, 5 business days after the notice is deemed to be received.

86. The Customer chooses as their domicile/selected address to which any court processes may be served (domicilia citandi et executandi) for all purposes under this agreement, the physical and e-mail address which appears on the Client Application Form.

87. The Customer may change their domicile/selected address to another physical address in South Africa, provide that the change shall become effective on the 7th (seventh) business day form the deemed receipt of the notice by Storage King.


88. The parties to this agree that any Magistrate’s Court having jurisdiction in respect of the Customer shall have jurisdiction in respect of all matters, disputes and claims arising out of this agreement, although such matters may exceed or be outside of such jurisdiction, without prejudice to Storage King’s right of proceeding in any High Court having jurisdiction.

89. Storage King however shall be entitled, in its discretion, to institute proceedings in the High Court, to which jurisdiction the Customer hereby consents, despite that the matter may fall within the jurisdiction of the Magistrate / Lower Court.

90. The Customer shall be responsible for all the costs incurred by Storage King on the attorney and own client scale of charges.

91. Should the Customer fail to advise Storage King of a change in address and Storage King being unable to locate the Customer physically for purposes of service of any court process, Storage King will be deemed to have complied with its obligation to ensure service of the court process when service is effected on the Customer at his/her/its chosen domicilium citandi et executandi.


91. Subject to the provisions of clauses 11 and 75 to 84 herein before;

92. Should the Customer:

      • Fail to pay any amount payable in terms of this agreement within seven business days of date of notice of default; or
      • Commit or fail to observe, suffer or permit the commission of any breach of any of the terms or conditions of this agreement (all of which terms and conditions are hereby acknowledged to be material) and persist in such failure to pay or failure to observe the notice period after delivery to the Customer of written notice require the Customer to remedy the breach, within seven business days from date of notice referred to aforesaid;
      • Any extension of time by notice or any failure by Storage King to immediately place the Consumer in mora must not be construed as a waiver of any right Storage King has in terms of this agreement nor be seen as a variation to the terms of default in this agreement.
      • The whole amount outstanding and due and payable in terms of the agreement is payable on notice of default and arrears. Partial payment will not cure the default and Storage King may proceed to recover such outstanding amount in terms of this agreement.
      • Storage King shall be entitled to notwithstanding the aforementioned;
        • terminate this agreement; and/or
        • elect, in writing to continue with this agreement on a month –to-month basis, terminable by Storage King on one month’s written notice to the customer but subject otherwise to all the terms and conditions of this agreement.


93. Storage King may in terms of the provisions of section 11(1)(b) of the Protection of Personal Information Act 4 of 2013 use the Customers personal information to carry out actions for the conclusion or performance of this agreement.

94. The Customer consents to Storage King and/its agents requesting any information available on any Credit Bureau and/or financial institution regarding the Customer.

95. In the event and after the sale of the Customers goods by way of public auction in terms of this agreement and there still remains an outstanding amount, Storage King may file a negative report against the Customers profile at one or more of the major Credit Bureaus in South Africa.

96. Storage King is aware of and respects the Customers right to information in plain and understandable language as set out more fully in Section 22 of the Consumer Protection Act. As a result, Storage King has an open-door policy that allows and invites customers that struggle to understand any terms as set out herein, in ay notice or Agreement to raise said query with Storage King and one of the representatives will call the Customer to explain same.

97. No party may assign, subcontract or encumber any right or obligation under this Agreement, in whole or in part, without the other party’s prior written consent subject to the proviso that any such consent requested shall not to be unreasonably withheld or delayed.

98. If any provision of this Agreement, or part of any provision, is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of this Agreement shall not be affected.

99. No failure, delay or omission by either party in exercising any right, power or remedy provided by law or under this Agreement shall operate as a waiver of that right, power or remedy, nor shall it preclude or restrict any future exercise of that or any other right, power or remedy.

100. No single or partial exercise of any right, power or remedy provided by law or under this Agreement shall prevent any future exercise of it or the exercise of any other right, power or remedy.

101. If there is a conflict between the terms contained in the main body of this Agreement and the terms of the schedules, appendices or annexes to this Agreement, the terms of the main body of the Agreement shall prevail.

102. The language of this Agreement is English. All documents, notices, waivers, variations and other written communications relating to this Agreement shall be in English.

103. All documents, notices, waivers, variations and other written communications relating to this Agreement shall be sent by e-mail to the consumer’s email as set out in the Application form.

104. This agreement constitutes the entire agreement between the parties who acknowledge and record that there were no prior representations or warranties given which induced the contract, save for insofar as such warranties or representations are set out herein.